Delivery from suppliers will be as production schedule allows.  Most special order glass products and hardware items are available for pickup within 7-10 business days. 

We strive to provide 24 hour or less turnaround on any size ordered from in-stock glass products, in most cases.


Guelph Glass offers a full refund for stock window and door hardware returned in its original condition and packaging.

Returns of special order hardware are subject to a 40% re-stocking fee.  

All sealed unit (thermal) glass and tempered glass products are special order and are therefore non-refundable.

All in-stock glass products cut to size are non-refundable; however, there is no charge for us to cut to smaller size.  Edgework on re-cuts, if required, may incur an additional charge.